SUPPORT · WHAT'S THE VIBES
Support
Something not working, or need a hand? We're a small NYC team and we read every message.
Reach a human
Email support@whatsthevibes.app — we respond within 24 hours. From inside the app you can also tap Settings → contact support or report a problem, which opens a pre-addressed email.
Report content or a user
Tap the ⋯ menu on any clip and choose Report this clip, or pick a reason (spam, inappropriate or harmful, misinformation). Reports go straight to our moderation queue; we review flagged content within 24 hours and a clip is auto-hidden once it crosses our report threshold. You can also block any user from the same menu — they won't see your activity and you won't see theirs. Manage your block list at Settings → blocked users.
Manage or delete your account
You can permanently delete your account anytime at Settings → Account → delete account. This immediately removes your profile, clips, and saved data and can't be undone. Prefer we handle it? Email support@whatsthevibes.app from your registered address.
Common questions
- The app says I'm outside the coverage area. What's The Vibes is NYC-only at launch. Join the waitlist for your city from the welcome screen.
- I'm not getting notifications. Check Settings → Notifications on your iPhone, then re-open the app so it can re-register your device.
- My clip isn't showing up. New posts are reviewed before they hit the public feed — give it a few minutes. If it was removed, it may have been flagged by moderation.
- I need to be 21 or older. What's The Vibes is a 21+ nightlife app. If you're under 21 you won't be able to create an account.
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Last updated: 2026-05-29. © 2026 REZTHEGIANT LLC.